Frequently Asked Questions | Topaz Hotel in Washington, DC

When is check in/check out time?

Check in is at 3 PM and check out is at 12 noon.

Do you allow smoking on property? In the rooms?

The hotel is entirely non smoking.

How much do you charge for high speed/wifi internet access?

We offer complimentary high-speed wired and wireless Internet access throughout the hotel to Kimpton InTouch Guest Loyalty members.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

The hotel does not have a fitness center, however, you may borrow passes to YMCA at the front desk. The hotel also offers cardio guestrooms for private workout space.

Do you offer room service? What are the hours?

Room service is available for breakfast from 7:15 AM to 10:15 AM and also for dinner from 5:00 PM to 10:30 PM.

Do you have a business center?

The 24-hour business center is located on property and accessible with a guestroom key.

Do you have a pool?

The hotel does not have a pool.

Do you have a spa? What are the hours?

The hotel does not have a spa on property; however, there are in-room spa services available. Please contact the front desk to set up appointments or Click Here for more information.

How do I get to the Hotel?

Click here for a map and directions.

Do you offer free shuttle service from the airport?

There is no complimentary shuttle service. Please contact the concierge for transportation assistance.

What are your cross streets?

The hotel is located on N St. netween 17th and 18th.

Do you have onsite parking? How much is parking? Is it included in my room rate?

Valet parking is available on property. It is 24 hours with in-and-out privileges. It is not included in the room rate. Overnight parking costs $45 plus taxes. Eco-friendly hybrid vehicles get complimentary parking.

Will your rooms allow rollaways/cribs/playards? Is there a charge?

Some of our rooms can accommodate cribs or rollaway beds. There is a per night rental fee for rollaways.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

If you made a reservation using a non Kimpton website please contact your service provider directly to make modifications to your reservation.

What is the minimum age requirement to check in to the room?

The minimum age requirement to check into the hotel is 18 years old.

What is your cancellation/deposit policy?

Reservations booked at the Best Available Rate have a 24 hour cancellation policy or 6 PM the day prior to arrival to avoid a cancellation fee. For all other reservations please check with the booking provider for details on the cancellation/deposit policies.

Is my ID/passport required at check in?

A valid government issued photo ID is required at the time of check in.

What age do kids stay for free?

Children under the age of 17 stay for free.

Do you have connecting rooms?

We do have connecting rooms. Connecting rooms must be requested in advance and cannot be guaranteed.

Do you have accessible rooms?

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.

Do you have an early departure fee?

The hotel may charge an early departure fee up to one night's room and tax.

What are the hours of the restaurant/bar/lounge?

Topaz Lounge serves American cuisine. Breakfast is served 7 days a week from 7 AM to 10:30 AM, and dinner is served 7 days a week from 5:00 PM to 10:30 PM

I have questions about my bill. Who do I call?

Please contact accounts receivable at 202 521 7351.

What forms of payment are accepted to pay for my room?

A valid credit card is required to check into the hotel. Payments in cash, by credit card, or travelers check (personal checks are NOT accepted) are accepted at check out.

First things first. What is it?

Kimpton InTouch, our guest loyalty program, offers you the chance to tell us your story-what you like, don't like and definitely want during your stay. Allergic to down? Got it. Want a room on a top floor? No problem. We match up your preferences with our services and amenities to make sure your Kimpton experience will Stay true to you-wherever you are within our collection of unique hotels.

Of course, it wouldn't be a guest loyalty program without perks. In addition to the program's personalized touches, you can enjoy complimentary night rewards. But more about that later...

Does it cost anything to become a Kimpton InTouch member?

Happily, some things in life are still free-like InTouch membership.

What do I do to become a Kimpton InTouch member?

You're just a few minutes away from joining InTouch. Just click here, create your profile and preferences, and hit Submit. That's it. We take care of the rest.

How do I earn a free night?

Whether you stay frequently or stay longer, we want to thank you for staying true to Kimpton. That's why we offer two ways for you to earn complimentary night rewards. You will receive your free night after 7 eligible visits or 20 eligible nights at Kimpton Hotels, whichever comes first. How does it work? Here are two scenarios:

Let's say you travel to Washington, D.C. for business every month, staying two nights on average each time. You'll receive a free night after your 7th trip.
An alternative sequence of events: You take a vacation in San Diego (9 nights), plan a getaway to New York City (4 nights) and work on an off-site project in Chicago (7 nights). There. You've reached 20 nights and are eligible for a free night.

Can you define "eligible"?

Certainly. Some stays/rates are excluded from earning reward credit such as:

Stays booked with an online travel website (like Hotwire, Priceline, Expedia, Hotels.com, Travelocity or Orbitz). Please remember that you enjoy our best rates and earn complimentary night rewards when you book directly at www.kimptonhotels.com. Oh, and don't forget to use your Membership Number!
Stays that use a complimentary gift certificate or complimentary night reward.
These rate codes: airline crew, travel agent, friends and family, and employee.

Do my Kimpton stays/nights roll over into next year?

Stays/visits do roll over-now if we could just get them to sit and shake hands.

I have more questions. Who can help?

Call our friendly representatives at the Kimpton Service Desk for general questions about the InTouch program, as well as for questions regarding your membership.

1-888-695-4678
Monday-Friday: 7am-10pm Central Standard Time
Saturday & Sunday: 8am-9pm Central Standard Time

www.kimptonintouch.com also includes a wealth of information about the InTouch program, so be sure to look around.

Are pets allowed? Are there restrictions for weight, height or types?

The hotel is pet friendly and there are no pet restrictions. However, we request that during check in a pet form is completed and that the pet is caged or out of the room during housekeeping service.

Do you have pet free rooms for those with allergies?

Guests may request a pet free room.

Do you have pet sitting or dog walking services?

Guests may request pet services including but not limited to pet sitting, dog walking, and pet spa services by contacting the front desk.

How far do you have to walk to take your pet out?

The closest dog walking park is Dupont Circle; please see the front desk for a map and directions.

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Please contact the concierge for any concierge related requests 24 hours a day.

How do I book a meeting?

Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal

How can I create a unique atmosphere during my meeting?

Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.

Do you offer special group rates?

Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.

My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?

Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.

Need more information about booking a meeting at a Kimpton Hotel?

Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.

How can I book a wedding at a Kimpton Hotel?

Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

Washington, DC Hotel Information - FAQs

General

Transportation/Directions

Reservations

Restaurant

Accounting

Frequent Guest Program

Pets

Concierge

Meetings