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  • Strategic planning
  • Management supervision
  • Reservations, distribution, and channel management support
  • Administrative support
  • Marketing and sales efforts
  • In-house public relations
  • Ongoing competitive analysis
  • Technology support
  • Legal Resources


  • Human resources management
  • Training and staff development
  • Employee relations

Implementing systems, procedures and controls for:

  • Accounting and bookkeeping
  • Audit and control procedures
  • Purchasing inventories, supplies and equipment
  • Building repair and maintenance; application for licenses and permits
  • Personnel selection, training and supervision of all employees
  • Employee development and training


  • Development and Design
  • Preventive maintenance
  • Construction
  • Interior design and minor Furniture, Fixtures, and Equipment (FF&E;) replacement
  • Purveyor relationships - new, limited products

The Industry

  • Trends evaluation
  • Quality assurance and control
  • Cost control
  • Negotiation of service contracts, concessions and leases
  • Supervision of monthly and annual financial statements
  • Maintenance of insurance policies
  • Internal auditing and quality control
  • Group purchasing discounts where appropriate

For more information on how the Kimpton Group can benefit your hotel or restaurant, contact James Whelan

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Hotel Reservations 1-800-Kimpton